Here is what’s good about air Asia
“Its cheaper than the rest”
Sadly thats where the goodness ends as i just found out. I did booking for australia to Indonesia recently and waited for my booking details to come through to my email as promised. In the meantime i did my hotel and insurance booking.
Booking problems with Air Asia
I waited, no sign of my booking details coming through on email even though my credit card is debited. Frantically i go their website and try to check my booking with the confirmation reference i got while booking ( Nothing showing up). I register with their site and login to check ( nothing showing up).
I try to call them on their AIR ASIA Australia Contact ( 1300 760 330 Operating Hours : 24 Hours) phone line , they say high call volume and try calling later.
I call again.I GET THE SAME MESSAGE AGAIN.
Contact AIR ASIA for problems
Finally i call and wait through the call with a auto message going on with a person speaking in a hard to understand tone and at eh end of the message it tells me to press 2 to enquire about a booking , and finally i got to talk to a operator who confirmed my booking.
i tried their live support chat , that was also offline ( LINK BELOW)
Got through finally to their contact line the support guy then managed to also link my booking to my registered login and put the booking on the website so that i could check it online.
surprisingly my friend who flew last year also had the same problem , you think they would fix something like this immediately. it definitely speaks for their poor service standards
This just proves that AIR ASIA has a crappy booking system, a crappy phone support system and the only thing good about them is their cheap rates.. sometimes makes you wonder if its worth it ?
some links for air asia problems solving