Today suddenly i got this message that “ my copy of windows 7 “ is not genuine.
Windows 7 activation problems
Daymm !!! i paid good money to get my windows 7 pack software from a newspaper advertisement ( guy who got a prize and wanted to sell his software ) and made sure the pack was genuine by checking the Microsoft seal and also having a look at a genuine one bought from the shop before i bought it from this advertiser in the newspaper.
It turned out to be a perfect genuine copy and i have been using it for almost 2 years now and suddenly i get a message that it has been blocked today
Guess what “ it didn’t work” said your software is blocked or something.
I managed to find a link to self help check on my pc and phone support by going through a help link on my pc.
I went through this automated phone help process that provided me a installion id set of numbers , there were 9 sets of numbers of 6 numbers each that i needed to type into the phone pad and when i finished typing it ,it said my windows is blocked
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i got a different set of contact numbers on that screen due to me being in Australia
This led me to the next step where they provided me phone support numbers ( a local Australian 13 zero number as well- ( Australian number going to Indian call center))
The girl in Microsoft support asked me for the same set of numbers once again and i provided it and she told me the same thing , your software is blocked and it old her i know that , thats why i have called your support number and she said sorry but i will give you a website url and you can send all your details over there
THAT WASNT MUCH HELP AT ALL MICROSFT , Why offer phone support then ?
Anyway the url she gave me was http://www.microsoft.com/howtotell/default.aspx
I decided to try another thing . ie restore back my pc from before and things seemed to be normal once again ,, however i noticed that my copy of windows 7 is still showing as not activated and now suddenly i keep getting this pop up ..my software is not genuine
Microsoft are you hearing me !! This is how genuine customers are treated ! not happy !!
I have a nagging suspicion that this could have happened due to software that i keep downloading and testing on my pc ,, with one of them turning out to be rogue software
————— Update 14 july 2013 —-
I am still battling to get my genuine windows 7 ultimate genuine copy recovered ( Microsoft has suddenly decided to blok my copy of windows even though its a genuine copy i paid good money for)
Today i went to the “Australian Microsoft” website once more to give another try ,
I clicked on on of th suggestions worked – to get this message
- If you need additional support, we are here to help. Get in touch with a local support professional.
Click here for support
The next message i got was to activate windows , which was already done but i was desperate enough( from seeing the regualr counterfeit software message ) to try again. IT TOLD NE TO GET THE PRODUCT ID
I got these instructions from the website
- Click Start and then click Control Panel.
- In the Category View, click System and Security, and then click System. In the Classic View, double-click System.
- Under the Windows Activation section of the page, the Product ID (PID) is a 20 digit number next to Product ID.
No result from validation , Back to square one
I just got a contact number for Microsoft Australia, hope i get something useful from this now ( as i haven’t really got any real help from Microsoft so far from on-line nor from phone to solve my issue) . Let’s see how this goes !!
Contact Australia Microsoft
- Contact Us
- Call 13 20 58
Hope i can sort this out eventually
( Let me know if you have got into similar circumstances and what you have done to fix it !!)