Today suddenly i got this message that “ my copy of windows 7 “ is not genuine.
Windows 7 activation problems
Daymm !!! i paid good money to get my windows 7 pack software from a newspaper advertisement ( guy who got a prize and wanted to sell his software ) and made sure the pack was genuine by checking the Microsoft seal and also having a look at a genuine one bought from the shop before i bought it from this advertiser in the newspaper.
It turned out to be a perfect genuine copy and i have been using it for almost 2 years now and suddenly i get a message that it has been blocked today
Immediately i went to Google and on some site they told me to renter my product key by right clicking on my computer and properties and then re entering my product key at the bottom of that screen
Guess what “ it didn’t work” said your software is blocked or something.
I managed to find a link to self help check on my pc and phone support by going through a help link on my pc.
I went through this automated phone help process that provided me a installion id set of numbers , there were 9 sets of numbers of 6 numbers each that i needed to type into the phone pad and when i finished typing it ,it said my windows is blocked
Image from this site –> http://dnyankosh.files.wordpress.com
i got a different set of contact numbers on that screen due to me being in Australia
This led me to the next step where they provided me phone support numbers ( a local Australian 13 zero number as well- ( Australian number going to Indian call center))
The girl in Microsoft support asked me for the same set of numbers once again and i provided it and she told me the same thing , your software is blocked and it old her i know that , thats why i have called your support number and she said sorry but i will give you a website url and you can send all your details over there
THAT WASNT MUCH HELP AT ALL MICROSFT , Why offer phone support then ?
Anyway the url she gave me was http://www.microsoft.com/howtotell/default.aspx
I decided to try another thing . ie restore back my pc from before and things seemed to be normal once again ,, however i noticed that my copy of windows 7 is still showing as not activated and now suddenly i keep getting this pop up ..my software is not genuine
Microsoft are you hearing me !! This is how genuine customers are treated ! not happy !!
I have a nagging suspicion that this could have happened due to software that i keep downloading and testing on my pc ,, with one of them turning out to be rogue software
————— Update 14 july 2013 —-
I am still battling to get my genuine windows 7 ultimate genuine copy recovered ( Microsoft has suddenly decided to blok my copy of windows even though its a genuine copy i paid good money for)
Today i went to the “Australian Microsoft” website once more to give another try ,
I clicked on on of th suggestions worked – to get this message
- If you need additional support, we are here to help. Get in touch with a local support professional.
Click here for support
The next message i got was to activate windows , which was already done but i was desperate enough( from seeing the regualr counterfeit software message ) to try again. IT TOLD NE TO GET THE PRODUCT ID
”
”
I got these instructions from the website
- Click Start and then click Control Panel.
- In the Category View, click System and Security, and then click System. In the Classic View, double-click System.
- Under the Windows Activation section of the page, the Product ID (PID) is a 20 digit number next to Product ID.
No result from validation , Back to square one
I just got a contact number for Microsoft Australia, hope i get something useful from this now ( as i haven’t really got any real help from Microsoft so far from on-line nor from phone to solve my issue) . Let’s see how this goes !!
-
Contact Australia Microsoft
- Contact Us
- Call 13 20 58
Hope i can sort this out eventually
( Let me know if you have got into similar circumstances and what you have done to fix it !!)
